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The commitment that is made between The Natural Equine and client is the key to ensure not only a healthy working relationship but the care of your horse. This commitment allows us to become team, working together not only while I am with your horse but also in between rotations. To do this, a few rules must be set in place.

 

 Most clients do a 4, 5 or 6 week rotation for body work. This makes easier for both you and I to commit a schedulen that keeps your horse feeling their best.

Though I do understand things can happen, especially under emergency situations and sometimes weather conditions, I ask that you try not to schedule other things (vacations, other appointments, etc.) on the same day as our appointment. Rescheduling a day for another day (a day or two earlier or later then set appointment) is not a big deal and almost always possible. 

  If our schedule is repeatedly disrupted by too many cancellations our contract will become null and void. Please understand, this is how I make a living, though healing your horses are my priority, my schedule is made with the consideration of all clients and distance traveled. 

I also ask that you have some form of shelter with power for a fan, as the summer months are often very hard on the body. 

Thank you in advance for your understanding and cooperation. ~Debbi Baglione, The Natural Equine

My commitment to you, the client

  • I will always confirm your appointment 72-48 hours prior via text

  • I will always ensure the best care for your horse(s).

  • I will always try and be on time. Sometimes clients before you may have a horse issue that requires extra attention. If that happens I will inform you that I am running late and when I am on my way.

  • I will always be available for any questions you may have and emergency calls. 

  • Your horse and you are always a priority and that will reflect in my care and commitment as your Holistic Practitioner.

Your commitment to me.

  • To commit to a rotational schedule.

  • To confirm within 12 hours of me texting.

  • To ensure that I am working in a clean and safe environment.

  • To speak to me about any concerns you have about my services and/or your horse. 

  • To call/text me if you notice any issues with your horse prior to our appointment.

  • To have your horse(s) are wiped down/brushed and clean

  • Provide at least 24 hours notice if you need to cancel (7 days in advance is advised if possible).

 

Cancellation Policy

  • Any appointments that are cancelled 24 hours or less and not rescheduled within 7 days will result in a cancellation fee of 50% of the total projected fee. 

  •  Payment for this cancellation can be payed via an invoice or Zelle. 

 

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